Frequently asked questions

Answers to the most common questions about orders, delivery, payment, gifts and our products. If you cannot find your answer here, call us on +421 948 400 656 (working days 8:30 – 15:30) or write to info@alfapureo.com.

Orders, delivery and payment

When will you ship my order and how much does delivery cost?

We ship orders no later than the next working day. In Slovakia, parcels usually arrive within 1 working day of dispatch, in Czechia, Hungary, Poland and Croatia within 2 to 3 working days and in Austria within about 3 working days. We deliver by courier to your address or to a pick-up point. Delivery prices and the free delivery threshold depend on the country. You will see them in the e-shop of your country and at checkout after entering your address.

How can I pay?

In all our e-shops you can pay by card (Visa, Mastercard, Maestro, American Express), Apple Pay or Google Pay. Other payment methods, such as cash on delivery, depend on the country and are shown at checkout.

Which countries do you deliver to?

We have our own e-shops for Slovakia, Czechia, Hungary, Poland, Croatia and Austria: alfapureo.sk, alfapureo.cz, alfapureo.hu, alfapureo.pl, alfapureo.hr and alfapureo.at. Please order in the e-shop of the country where you want your parcel delivered.

How can I track my parcel?

Once your parcel has been dispatched, the carrier will send you an e-mail with the tracking number, and depending on the carrier also a text message. If you have an account with us, you can also find your order after logging in via the person icon at the top right. We are also happy to check the status of your parcel on +421 948 400 656.

Codes, gifts and loyalty programme

Does a code also apply to products in the Offers category?

No. Products in the Offers category already have a special price, so other promotions and codes do not apply to them. You can use a code on products at the regular price.

Can I use more than one code in a single order?

In one order you can use one code for products, either a percentage or a fixed amount. A coupon from loyalty points also counts as such a code. In addition, you can use one code for free or cheaper delivery, so a maximum of two codes per order.

Do I get a gift with the 500 ml size?

Yes. Every 500 ml size comes with a gift: Soft Touch 200 ml with laundry perfumes, PureScent 200 ml with aroma oils, a fragrance tassel with textile sprays and a real-feather duster with cleaning products. You will see the gift when you choose the size.

Which set makes a good gift?

For women, the ladies gift box or the Discovery Set Elegant Desire; for men, the gentlemen gift box or the Discovery Set Mystic Strength; for everyone, the Discovery Set Gold Harmony. The Kaskady hotel fragrance comes in a gift box and in a large gift set. Our biggest gift is the Home Treasure set with five products in large sizes.

How does the loyalty programme work?

Registration is free. You collect points for purchases, for creating an account (50 points), for signing up for the newsletter (20 points), for reviews (2 points, up to 4 points with a photo or video), for recommending us to friends (50 points) and on your birthday. You can exchange points for a coupon that is valid for 100 days. All conditions are on the loyalty programme page.

Returns and complaints

Can I return goods?

Yes. You can withdraw from your purchase within 14 days of receipt without giving a reason. Fill in the withdrawal form and send the goods back at your own cost to AlfaPureo s.r.o., Továrenská 314, 956 18 Bošany, Slovakia. You can also return an opened package if the product did not suit you after a few uses and it is not almost used up. We refund the money the same way the order was paid. Card payments are refunded through the payment gateway, and when the amount appears on your card depends on your payment provider. Cash on delivery payments are refunded by bank transfer, usually within 2 working days.

How do I make a complaint?

Fill in the complaint form: your name, the type of product, for example a diffuser, your order or invoice number and a description of the defect. You can also add a photo or video. We usually reply within 2 working days. We often solve the problem remotely, for example by sending a spare part. If necessary, a technician will assess the product. We always handle complaints within the statutory period.

Production and products

Who makes AlfaPureo products?

At home you get the same quality that hotels, spas and offices buy. We develop our own recipes and make the products in our own production.

Do hotels and companies also use your fragrances?

Yes. Hotels, spas and offices have used the same oils for years. For businesses we offer 5-litre packs and professional diffusers for large spaces. More on the For businesses page.

Is laundry perfume better than fabric softener?

You pour laundry perfume into the softener compartment instead of fabric softener. It softens and scents your laundry and does not leave a greasy film like fabric softener. It is also suitable for tumble dryers.

Can laundry perfume damage my washing machine?

When dosed into the softener compartment according to the instructions, we have not recorded any damage to washing machines among thousands of customers. In our test, rubber seals were left immersed in concentrated laundry perfume for several days and nothing happened to them. However, the concentrate can react with lacquered and some plastic surfaces, so only pour it into the softener compartment.

How long does the fragrance last on laundry?

It depends on storage. In the wardrobe, the fragrance stays locked in the fibres and is released when you take the clothes out and they warm up. How long it lasts varies, usually up to several weeks.

Are the products suitable for homes with children or pets?

Every product carries the mandatory safety warnings on its label; please read them before use. As the manufacturer, we will send you the safety data sheet on request: info@alfapureo.com.

Where can I find the ingredients of a product?

You will find the ingredients with each product. We will send you the safety data sheet on request.

How long do the products last and how should I store them?

After opening, we recommend using them within 12 months. With good storage they last even longer: keep the package closed so the fragrance does not evaporate, away from direct sunlight and heat sources.

Contact and stores

Where can I try the fragrances in person?

You will find our retailers on the map on the stores page. If you would like to sell our products, write to us at info@alfapureo.com.

How can I contact you?

Call us on +421 948 400 656 on working days from 8:30 to 15:30 or write to info@alfapureo.com. AlfaPureo s.r.o., Továrenská 314, 956 18 Bošany, Slovakia.